Log book › Overhaul card
The signature toolOpen a card on your door.
When a machine came into the workshops, the first thing it got wasn't a spanner, it was a card: what is it, what's it doing, how long has it run. Same here. Answer the four fields and the card fills itself in with the likely worn component, a safety steer if the spring's involved, and which visit to book.
01 The door
02 What it's doing
03 Its age, roughly
04 Suburb (optional)
Overhaul record Card No. RO-0000
- Date in
- ·
- Door
- ·
- Reported
- ·
- Age
- ·
- Suburb
- ·
- Likely worn
- Fill the card in and the likely worn component is entered here.
- Safety
A finding, not a diagnosis: the technician confirms everything on site. The card never names a fix or a price.
What the card will tell you
- The likely worn component. Symptoms map to running gear in fairly honest ways: a bang is nearly always the spring, grinding is nearly always dry rollers. "Likely" is the operative word.
- A safety steer, when it matters. Two faults regularly hurt people who try to help the door: a snapped spring and a door off its track. If your card flags one, take the steer seriously.
- The right visit. A fault points at a repair call-out; an aged door that's simply done points at a free measure and quote. The card routes you to whichever fits, with your answers carried into the enquiry so you don't repeat yourself.
What it deliberately won't
- It won't diagnose a fix. A finding from four answers is a pointer, not an inspection. The technician confirms everything on site, with eyes on the door.
- It won't name a price. No honest number exists before the door's been seen, so the card doesn't pretend otherwise. Repairs are priced on site before work starts; new doors after the measure.
- It won't rush you. The card's verdict is stamped, not shouted. Book when it suits; the note it writes into your enquiry keeps the details straight whenever that is.
After the card
Your card's contents land in the enquiry form as a note you can read and edit. Add a photo of the door if you can; it sharpens the first visit. We read every enquiry and call back to arrange a time. The card's serial is just the date, in case you wondered; nothing about you is stored by the tool itself.
Ready when the door isn't.
Tell us what the door is doing. We'll look, give you a straight repair-or-replace call, and hand it back in good running order.